Refund policy

Returns

We only accept returns for defective merchandise.
If you receive a defective item, please contact our support team to initiate a return request within the applicable period. Items must be returned in their original condition to qualify for return review.

Exchanges

Exchanges are available.
For exchange requests, please reach out to customer service. We will verify your request and arrange the exchange process.

Processing Time

The review and handling process may take up to 4 business days after we receive and inspect your returned item.

Notes

• Non-defective items cannot be returned.

• Customers may need to provide photo or video evidence to prove product defects.

If food items arrive damaged or contains an error, please contact Customer Care at business@oodlescandy.com 

Refunds are credited to the credit card used for the original purchase at the price you originally paid for the purchased item(s), excluding shipping. Depending on your bank or credit card company, refunds can sometimes take up to 3-5 business days to be reflected. If it has been longer than 5 business days and you still don’t see your refund, please contact us for assistance.  For PayPal orders, refunds are issued immediately.

For refunded or damaged items, you received as a gift, we will send out a replacement of the same item. In case that item is out of stock, you will be able to choose an item of the same price value.